We are a family owned and operated business as our name implies. We try very hard to satisfy each customer with personal service. We offer a variety of products form toys to gourmet foods.
Our contact information
130 Jonas Circle
Chesnee, S.C. 29323
By email:firstname.lastname@example.org or
Business email address (Karen@thefamilyaffair.com is the default)
By standard mail:
Attn. Karen Pattillo
130 Jonas Circle
Chesnee, S.C. 29323
864-461-7713 (between 8 a.m. and 9 p.m. EST)email@example.com
Many of our products are very light to ship. This being the case, we recommend U.S Postal Service for most orders. UPS shipping is available for all orders. We do ship COD. We can not ship to PO boxes thru UPS. APO and FPO addresses need extra time for shipping.
Family affair attempts to keep all shipping costs to a minimum.
Refund, Returns and Cancellation Policies:
Our toy and gift items can be returned within 30 days of purchase with receipt. It may be exchanged for something of equal value or your money refunded in the same payment manner. Unfortunately food items can not be returned. A restocking fee of 5% is charged for returned products. Orders can be cancelled within 36 hours of order placement by calling 846-461-7713 or emailing us.
Frequently Asked Questions:
1. How long will it take to receive my order?
Family Affair ships out of Chesnee, S.C. Unfortunately we can not guarantee the exact date your order will arrive. We usually ship your order within 36 hours (excluding holidays). Remember Saturday and Sunday are not transit days with UPS. The East coast is 1 to 3 days, Mid west 3 to 4days, and the West coast maay take a week. Next day, 2nd day and 3 day select are available if you need fast service.
2. What if my item is perishable?
Our cheese, candy creations, and chocolae spoons may be affected by the heat. We take all precautions to pack every order with proper packaging. to the West coast we would suggest next day, 2nd day or 3 day select to insure the packages won't sit in hot trucks over a weekend.
3. Can I track my order?
Family Affair will send 2 confirmation e-mails. 1st when we receive your order and 2nd when we ship your order with tracking information.
4.How do I make a purchase?
When you see find an item you like click on it and then select formthe pull down menue for flavor, color siaze or style. Then click add to cart. You can continue shopping or proceed to checkout and follow the promps for the information needed.
5. What if a product is out of stock?
Family Affair strives to keep a well stocked inventory at all times, but we do run out occasionally. If an item is not available call 864-461-7713 and we can offer you a substitute or get in in for you. Some of our items are seasonal and are not be available year round.
6. What type of payment do you accept?
Family Affair recommends everyone use paypal. It is secure, safe and your information is protected. If you do not want Paypal you may print your order and mail it to us with your check or money order. Keep in mind this will slow down the processing of your order. We will ship when the check clears usually 7 business days.
7. Can I order by phone?
Yes please call our toll free line at 864-461-7713. We accept Mastercard and Visa over the phone. We are available Monday thru Saturday 8 AM to 9 PM est with holiday extended hours.
8.Is there Sales tax?
We are required by law to collect sales tax in S.C. and N.C.
9.What is your return policy
Unfortunately food items can not be returned. Our toy and gift items can be returned within 30 days of purchase with receipt. It may be exchanged for something of equal value or your money refunded in the same payment manner. Call our toll free number to get a return authorization. Please repack your order, include a copy of your receipt, give a brief description as to why, include you phone number and e-mail address. A restocking fee of 5% is charged for returned products. Orders can be cancelled within 36 hours of order placement by caliing 864-461-7713 or emailing us. Refunds are sent thru Paypal or by check.
What if the product is broken in shipment?
If the product is broken during shipment, please keep the original packing. Every package is insured. It will be replaced or refunded